Terms and Conditions
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GENERAL TERMS AND CONDITIONS OF SALE OF ITE SHOP


These general conditions constitute a distance selling contract, defining the rights and obligations of GEO TECHNIC, operating under the ITE-SHOP brand, and of the customer in connection with the sale of products referenced on the website www.ite-shop.com. For any question or complaint relating to the products, his order, his personal data, the right of retraction, the application of the product warranty the customer can contact the company GEO TECHNIC at the following coordinates:

ITE-SHOP
118 Route d'Espagne 
31100
Toulouse
France
Inter-community VAT number: FR18518580626
contact@ite-shop.com

 

All the content of the www.ite-shop.com website (illustrations, texts, labels, brands, images, videos) is the property of ITE-SHOP. Any reproduction in whole or in part of this site is prohibited, unless GEO TECHNIC gives its express prior authorization. GEO TECHNIC does not authorize the creation of hypertext links unless expressly agreed in advance. GEO TECHNIC shall not be liable for any damage, temporary or permanent, caused to the customer's computer system or for any loss or damage that may be suffered as a result of access to or browsing on its site.

 

General provisions

 

These conditions are concluded between GEO TECHNIC, hereinafter referred to as "ITE SHOP", and the persons wishing to make a purchase via the website www.ite-shop.com.

 

Customers are professional or consumer customers. Some of the provisions of this agreement shall apply exclusively to professional customers or vice versa to consumer customers. In this respect, professional customers undertake to indicate their professional status when placing their order, ITE-SHOP reserving the right to cancel the order in the event of failure by the professional customer to comply with this obligation. The fact of placing an order implies the full and unreserved acceptance by the customer of the general terms and conditions of sale set out below, to the exclusion of any other documents such as customer prints, brochures, promotional catalogues, issued by ITE-SHOP and which have only an indicative value. In this respect, the validation of the order confirms the full and complete acceptance of these conditions by the customer. In any event, ITE-SHOP reserves the right not to satisfy any request from the customer that is exorbitant or derogatory from its general conditions. The fact that ITE-SHOP does not at any given time invoke any of these conditions shall not be construed as a waiver of any subsequent invoking of any of these conditions. The cancellation of a clause of these general conditions will not affect the validity of the general conditions as a whole.

 

 

The products

 

ITE-SHOP takes the greatest care in putting information on the essential characteristics of products online, in particular by means of technical descriptions from its partners and suppliers and photographs illustrating the products. The editorial data (photographs, texts, graphics, technical data sheets, descriptions) come for the most part from documentation prepared by manufacturers or manufacturers, reproduced under their control and with their agreement. In this regard, ITE-SHOP undertakes to respond to any additional requests for product information. In any event, ITE-SHOP cannot be held liable for any changes or errors in the description of the characteristics of the product purchased, unless, however, the essential characteristics of the product are affected.

 

Ordering

 

The client declares that he/she has the capacity to conclude this contract, i.e. to have reached the legal age of majority and not to be under guardianship or tutelage. The customer will place an order in accordance with the instructions given to him on the site. He undertakes to complete the order by ensuring that the necessary information is complete and accurate. In any case, the Customer is responsible for the information entered when placing the order. In the event of an error in the recipient's wording (name, address, etc.), ITE-SHOP cannot be held responsible for delays in the delivery of products. The costs of returning the products will be borne by GEO TECHNIC. As a reminder, the steps to conclude the sale on the website www.ite-shop.com are as follows:

The customer chooses his products by clicking on the "Your Cart" tab.
The order is summarized and the customer is able to check and correct it if necessary.
The customer confirms his order by clicking on the "Confirm order" tab.
The customer provides his personal details and the delivery address of his order.
The customer confirms his order definitively by clicking on the tab "Pay for your order", after having expressly accepted these general conditions of sale by ticking the box provided for this purpose.
The customer makes the payment on the secure site of the financial partner of ITE-SHOP.
The payment of the order by the customer will formalize in a firm and definitive way the distance selling contract concluded with ITE-SHOP and will be confirmed by email to the customer.

 

Purchase vouchers

 

Coupons or promotional codes may be offered to members based on current offers. The conditions of use of the vouchers are indicated for each voucher.

 

 

Price / Payment

 

The selling prices of the products mentioned on www.ite-shop.com are indicated in euros excluding tax, delivery, packaging, preparation and insurance costs. The delivery costs can be calculated by the customer as and when he selects products. Their amount is in any case indicated at the end of the online order, before its validation. The price invoiced to the customer is the price specified on the order confirmation including the price of the products excluding VAT and including VAT plus the transport price. The unit prices of electrical and electronic equipment and materials indicated on the website www.ite-shop.com, in ITE-SHOP's catalogues and promotional documents, are eco-participation included. ITE-SHOP reserves the right to change its selling prices at any time. However, no modification after the order has been placed may be applied. The price applicable to the products ordered is the one shown on the website on the day of the order. When the product is indicated as being subject to a promotion, the reference price (barred price) is the lowest price charged by ITE-SHOP during the 30 days preceding the start of the promotional operation. The percentage or euro reduction indicated near the promotional price is calculated from the reference price. Orders are payable in euros, in full and in cash.
The payment methods offered are:

Credit card (visa, credit card, mastercard). The amount of the order will be debited at the time of shipment of the package or within a maximum of 10 days.
Paypal, the amount of the order will be debited on the day of the order.
By check. Attention the order is only processed upon receipt of the check and after checking it. This procedure may take a few days.
By bank transfer. The order is only processed on the date of transfer to the company's account.


Product availability

 

The products are offered for sale within the limits of available stocks and the possibilities of supply from ITE-SHOP suppliers. However, for information purposes, ITE-SHOP informs the customer of the availability of the products through a green (product in stock) or orange (product being replenished) colour code. The availability of the products will be definitively validated when the order is confirmed for shipment and sent to the customer by e-mail. In the event that one of the products ordered is not available when the customer's order is prepared, ITE-SHOP undertakes to contact the customer by e-mail in order to inform him/her of the time limits within which this product could be delivered.

In the event that it is impossible to supply a product, the customer will be offered to refer to another product of equivalent quality, characteristics and price or to cancel his order. In the event of cancellation of the order of the product concerned by the customer, the refund of the unavailable product will be made at the latest within 14 days following the receipt of the sums paid by the customer. Refunds are made using the same payment method as the one used when ordering.

 

 

Delivery/Reception

 

ITE-SHOP products are offered for sale for online purchases shipped throughout Europe. ITE-SHOP thus reserves the right to refuse any order whose delivery address is not located in the European zone. Delivery is made to the address indicated by the customer in the delivery form. This is done at the entrance to a client's office in the case of a house, or in the lobby of the building if the client lives in an apartment. The carrier is not required to deliver the customer within the customer's home. It is accompanied by the invoice for the products. The customer can at any time follow the processing of his order on the site under the heading "my account".

 

Delivery is deemed to have been made by ITE-SHOP upon delivery of the products ordered by the carrier to the customer. The transport will be carried out by an independent company. The customer undertakes to sign the delivery note for the products. In the event of the customer's absence at the time of delivery, this customer has a period of 15 working days to pick up the package at the Post Office, from the time the delivery notice is filed. If this time limit is exceeded, the package will be returned to ITE-SHOP. It is agreed that the costs of returning the goods to the customer will be borne by the customer. Deliveries are made according to the indicative deadlines listed on the website www.ite-shop.com depending on the delivery method chosen as from the sending of the email confirming the delivery of the said order. In the event of a foreseeable delay in delivery, ITE-SHOP will inform the customer as soon as possible by e-mail and provide him with an estimate of the additional delivery time. In any case, ITE-SHOP undertakes to deliver the consumer customer within a maximum period of 7 business days from the order confirmation. In the event of exceeding this deadline by more than 4 days and except in cases of force majeure, the consumer customer will have the right to terminate the electronic sales contract concluded with GEO TECHNIC by registered letter with acknowledgement of receipt. In this case, ITE-SHOP undertakes to reimburse the consumer customer by cheque or bank transfer within 14 Days of receipt of the registered letter.

 

For professional customers, the deadlines are given as an indication according to ITE-SHOP's supply and transport options, unless expressly agreed on firm dates and times between ITE-SHOP and the customer in writing. In any case, ITE-SHOP will endeavour to respect the delivery times mentioned when the professional customer's order is registered. In the absence of such a commitment, exceeding the deadline cannot give rise to damages, withholding, cancellation of pending orders. ITE-SHOP is authorized to make deliveries in whole or in part. In the event of temporary or permanent unavailability of the ordered products, in particular due to the failure of a supplier, ITE-SHOP will notify the customer as soon as possible and will specify in particular the date on which the order will be able to be fulfilled. It is the customer's responsibility to check the condition of the packaging and products and the number of products upon receipt.

 

In all cases, it is the responsibility of the customer in the event of dispute, deterioration of the product during transport, damage, missing or late delivery, to make clear and precise reservations on the carrier's delivery or receipt document, and to notify the carrier by registered letter with acknowledgement of receipt, of his justified protest within three days, not including public holidays, following receipt of the products. Without prejudice to the measures to be taken vis-à-vis the carrier, complaints about apparent defects or non-conformity of the delivered product must be made to ITE-SHOP in writing within 3 days of the date of delivery or product availability. It will be up to the customer to provide any justification as to the reality of the defects or anomalies observed, in particular by sending ITE-SHOP a photocopy of the reserve letter sent to the carrier and a photocopy of the delivery note mentioning the reservations. It must give ITE-SHOP every opportunity to detect these defects. After this period, no amicable or legal complaint from the professional client can be accepted. In any event, ITE-SHOP cannot be held responsible for any delay or failure to deliver due to force majeure or the customer's fault.

 

 

Withdrawal period for consumer customers

 

In accordance with article L121-20 of the Consumer Code, the consumer customer has a withdrawal period of 14 clear days from the date of receipt of the ordered products. The customer must return the products, to the same address, within the withdrawal period, in their original packaging, unused and in perfect condition, without any trace or mark, with all accessories (including the notice) and any gifts offered. He must return the product with a copy of the invoice and the duly completed "return form". The costs of returning the products will be borne by the customer. If all the conditions required for the return of the products are not met, ITE-SHOP may deduct from the sums to be refunded, where applicable, a portion of the selling price corresponding to the selling price of the missing products, as well as the repair, replacement and/or restoration of any degraded products. Refunds are made in the absence of agreement with the customer, using the same method of payment as the one used by the latter when ordering. ITE-SHOP undertakes to reimburse the consumer customer within 14 days of receipt of the registered letter AR specifying the consumer customer's intention to withdraw. However, ITE-SHOP reserves the right to defer the refund until the product is recovered or until the consumer has provided proof of shipment.

 

Obligations of the customer

 

The use of the product will be carried out under the responsibility of the customer. The customer declares to be aware that the products marketed by ITE-SHOP may contain harmful and dangerous elements. Consequently, ITE-SHOP recommends that the customer use the ordered product in accordance with the safety instructions and recommendations for use specified on the product description on the website www.ite-shop.com, on the product packaging and on any explanatory instructions. Under these conditions, the customer is required to ensure that the product is maintained in good condition and to use it in accordance with its intended purpose, in particular by complying with the instructions given by ITE-SHOP and the manufacturer. In this respect, the customer is advised not to make any modifications to the product, install accessories, ancillary parts or any other devices on the product. The customer undertakes to store and use the products in accordance with the regulations in force and to comply with all his legal obligations. ITE-SHOP cannot under any circumstances be held responsible for defects and deterioration of the products delivered as a result of abnormal or non-conforming storage, preservation and use conditions subsequent to the delivery of these products.

 

 

 

Responsibility

 

The customer must allow ITE-SHOP every opportunity to detect such defects or anomalies. In the event of a defect, the products concerned may be returned to ITE-SHOP. No returns will be accepted for any reason whatsoever, without the prior written consent of ITE-SHOP. Products deemed contradictorily defective or non-compliant by customers will be refunded by cheque or replaced at ITE-SHOP's discretion. Any return costs are the responsibility of GEO TECHNIC. When ITE-SHOP's liability is incurred as a result of its fault, compensation applies only to direct, personal and certain damages that the customer has suffered, with the express exclusion of compensation for any indirect and immaterial damages and/or losses, such as financial damages, damage to the image, etc. The amount of damages that ITE-SHOP may be required to pay under the aforementioned conditions is in any event limited to the amount of the order. ITE-SHOP is in no way responsible for any damage to life, body and health.

 

In any case, ITE-SHOP declines any responsibility for the fact that:

The normal wear and tear of its products
Damage or accidents resulting from negligence, lack of supervision or maintenance or improper use
Damage resulting from modifications, incorporations or repairs to the product
Damage resulting from a failure to comply with the recommendations for the use of the products mentioned in the product description
In the event of the occurrence of an event of force majeure, fortuitous event or external cause, in particular due to fires, floods, total or partial strikes, company closures, travel restrictions, voluntary damage, theft, changes in regulations, inability to be supplied with raw materials, disruptions of energy supply, malfunction or interruption of the electricity or telecommunications networks ITE-SHOP shall be automatically released from its obligation to deliver and without compensation as from the date of occurrence of the events and undertakes to notify the customer as soon as possible.

 

In this respect, ITE-SHOP will inform the customer as soon as possible by any means of the force majeure event making it impossible to fulfil its obligations.

ITE-SHOP cannot be held responsible for any damage, temporary or permanent, caused to the customer's computer system or any loss or damage that may be suffered as a result of accessing or browsing the www.ite-shop.com. website. The transmission of data via the Internet may lead to errors and/or the fact that the site is not always available. Consequently, ITE-SHOP cannot be held responsible for the availability and interruption of the online service.

 

 

 

After-sales service and warranty

 

Except in the case of legal guarantees or manufacturer's guarantees, products marketed by ITE-SHOP can be guaranteed for a period of one year according to the indications given in the product description. The implementation of the guarantee is carried out in accordance with the return procedure specified in the "After-sales service and guarantee" section. The warranty is valid from the date of receipt of the product by the customer. The warranty is limited to exchange, refund or repair. The warranty is excluded in the event of normal wear and tear or damage caused by misuse or improper use, particularly in the event of connection errors, overvoltages, mechanical alterations, falls or lack of maintenance. It is recalled that ITE-SHOP cannot be held liable in the event of refusal by the various suppliers to apply their guarantees for legitimate reasons. To benefit from the product warranty, you are required to keep the original purchase invoice and packaging.

 

 

Information technology and freedom

 

ITE-SHOP collects, records, changes, uses and transmits personal data of Internet users in the context of the execution of orders placed on the site, customer relations, customer advice and services as well as for the protection of ITE-SHOP's commercial interests, in particular for evidence preservation purposes. To the extent necessary to fulfil ITE-SHOP's obligations, ITE-SHOP transmits personal information to third parties, such as the carrier. The customer has the right to access, modify, rectify and delete data concerning him/her in accordance with the French law "Informatique et Liberté" N°78-17 of 6 January 1978. To exercise this right, all he has to do is send a letter to the following address: Company GEO TECHNIC - Customer Service - 118 Route D'Espagne 31100 TOULOUSE.

 

(The customer may in any case object to the use of his personal data by deactivating this function in his ITE-SHOP account.) The use of personal information for other purposes will only be possible with the customer's consent. By registering on www.ite-shop.com, the customer undertakes to provide sincere and true information about himself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the site.

 

Cookies

 

For statistical and display purposes, ITE-SHOP informs the customer that cookies record certain information that is stored in the memory of his hard disk. These cookies also allow ITE-SHOP to offer the customer the offers most adapted to his needs and this according to the products he has already selected during previous visits. These cookies do not contain any confidential information about the customer.

 

Applicable law - Limitation period - Attribution of jurisdiction

 

The parties agree that these conditions and their consequences are subject to French law. The language of this Agreement and the relationship between the parties is French. The parties agree that all actions brought hereunder by the professional client are time-barred after one year pursuant to Article 2254 of the Civil Code. Any disputes between professionals shall fall within the exclusive jurisdiction of the Court within the jurisdiction of GEO-TECHNIC's registered office, to which jurisdiction is expressly and in advance granted, even in the event of a warranty claim or multiple defendants.

 

Mandatory information for consumer customers

 

Pursuant to Article L. 211-15 of the Consumer Code, Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, are reproduced below, provisions of which the Customer expressly acknowledges having read prior to his order.

 

Article L211-4 of the Consumer Code:

The seller is required to deliver a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility.

 

Article L211-5 of the Consumer Code:

To be in conformity with the contract, the property must: 1° Be fit for the use usually expected of a similar property and, if applicable : - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.

 

Article L211-12 of the Consumer Code:

The action resulting from the lack of conformity shall be barred after two years from the date of delivery of the goods.

 

Article 1641 of the Civil Code:

The seller is bound by the warranty for hidden defects in the thing sold that make it unfit for the use for which it is intended, or that reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them.

 

Article 1648 of the Civil Code:

The action resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect.

When acting as a legal guarantee of conformity, the consumer customer:

Benefit from a period of 2 years from the delivery of the property to act;
Can choose between repairing or replacing the good, subject to the cost conditions provided for in Article L211-9 of the Consumer Code;
Is exempted from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to 24 months from 18 March 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted. The consumer customer may decide to implement the guarantee against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between cancelling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

 

 

Information technology and freedom

 

ITE-SHOP collects, records, changes, uses and transmits personal data of Internet users in the context of the execution of orders placed on the site, customer relations, customer advice and services as well as for the protection of ITE-SHOP's commercial interests, in particular for evidence preservation purposes. To the extent necessary to fulfil ITE-SHOP's obligations, ITE-SHOP transmits personal information to third parties, such as the carrier. The customer has the right to access, modify, rectify and delete data concerning him/her in accordance with the French law "Informatique et Liberté" N°78-17 of 6 January 1978. To exercise this right, all he has to do is send a letter to the following address: Company GEO TECHNIC - Customer Service - 118 Route D'Espagne 31100 TOULOUSE.

 

(The customer may in any case object to the use of his personal data by deactivating this function in his ITE-SHOP account.) The use of personal information for other purposes will only be possible with the customer's consent. By registering on www.ite-shop.com, the customer undertakes to provide sincere and true information about himself. The communication of false information is contrary to these general conditions as well as to the conditions of use appearing on the site.

 

 

 

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